Thursday, November 21, 2013

Yeh uhm ZipCar suck

Yes the car was returned 8 minutes late yesterday, however I think this fee should have been reversed

1/ I stopped to fill up on the way back because even though it wasn’t quite less than ¼ full I hate how hard it is to get gas so I made the extra effort as I was near Atlantic avenue the only gas station in our area of Brooklyn so the next person didn't need to waste 5 minutes driving the other direction to fill up (check out the total pumped in you’ll see that it wasnt below ¼)

2/ I couldn’t GET MY CAR OUT of the garage before 9 minutes after my starting time because it was blocked in by other cars and the attendants at henry street suck

3/ I didn’t ask to be rebated when 2-3 weeks ago that I tried to book a zip car and the car wouldn’t let me get access when I arrived for 15 minutes (resulting in 2 calls to customer support)
and lastly

4/ last month when I couldn’t even find where in the garage the attendant parked your car because you refuse to pay for dedicated spots for each car (I only booked for 1 hour so after 10 minutes I left to catch a cab as was running late) that when I called the customer support person I got “lip” about how I should have called from the garage instead of leaving in the cab……I told her don’t bother crediting my account I’m happy to eat it but her attitude sucked.

You know what after writing all of these 5 points……I’m happy to eat the 8 minute late fee…….but I want you to understand WHY there are more and more zip cars sitting in parking lots…..not because people aren’t renting cars but because your attitude stinks.



From: Zipcar []
Sent: Thursday, November 21, 2013 10:40 AM
To: Dean Collins
Subject: Zipcar: late return notification

Hi Dean,

Based on your final scan out time, your Zipcar was returned after the scheduled end time. We understand that life happens, but we need to let you know that a late fee has been added to your account (
get the details). Have questions about this? Email and we'll be happy to take another look.

Why do we charge late fees? (Trust us, we don't like 'em anymore than you do.) Because Zipcar is a car sharing community, it's super important that everyone returns on time so that the next member can get out zipping with no delays. It's so critical to delivering a great experience that it's one of our Six Simple Rules.

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NOTE: This e-mail was sent from a notification-only address that does not accept replies.

Zipcar is the world's largest car sharing and car club service. It is an alternative to traditional car rental and car ownership. You can reserve Zipcars in cities and college campuses across North America, the UK, and Spain.

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1 comment:

  1. Btw..."one time credit and wont be extended again"....thats the auto response crap that really sticks in my craw.........pretty much the same thing the person who I called last month about the attendants not being able to find the car so I took a cab said when I asked for the hour to be cancelled. I basically told her to shove it and charge me for the hour because of her attitude.


    -----Original Message-----
    From: Dean Collins
    Sent: Thursday, November 21, 2013 12:05 PM
    To: 'Zipcar Member Services'
    Subject: RE: Your Recent Zipcar Reservation

    You know to be honest I'm not sure I care if you do or your don’t...and that’s the way emotions for a company work.

    But next time I cant get my car out of the garage for 10mins....I'm going to be calling and asking for a credit.......dont worry I wont ask for a $50 bonus credit each time just for the 10mins to be credited so please keep this email on file.

    If you want to sort out the situation please sort out the issues with the henry st garage and I'll be happier.


    -----Original Message-----
    From: Zipcar Member Services []
    Sent: Thursday, November 21, 2013 11:52 AM
    To: Dean Collins
    Subject: Your Recent Zipcar Reservation

    Hi Dean,

    Thanks for contacting us about your November 20 reservation with Q5 Torress. We checked out the situation, and as a one-time courtesy, refunded the late return fee. Moving forward, please know we may not extend this courtesy again. Please allow 3-5 business days for the refund of $50 to process on your credit card.

    We hope you understand that these fees are automatically issued to all members who return late. It's the best way to make sure members return on time so everyone can start their reservations promptly. Since Zipcar is a car sharing community, we ask that you remember our 6 Simple Rules ( And if you're ever running late, be sure to give us a call at 1-866-4ZIPCAR.

    Thanks for sharing Zipcars,

    Dio K.
    Zipcar Member Services