Just thought i'd give you guys a heads up and a warning for anyone that purchased one of the early Thecus N7700
I was one of the first purchasers of the Thecus N7700 units in the USA. It has now been running in my home office for 27 months (almost 2.5 years).
Last week i came home and noticed it was powered off.
Unplugging the unit and plugging it back in didn't solve the problem, basically all the front LEDS would light up then turn off.
Originally i was thinking....ok power supply has blown, fair enough its been running non stop 24x7 since i first purchased it except for when i upgraded the fans and the ram (and once when we moved houses).
I ordered a new power supply ($71 including shipping from an online 3rd party vendor but a direct Enhance Flex-0130D match)....took 10 mins to install......you can imagine my disappointment when it wouldn't start up with the new power supply.
I replaced the ram, cpu, motherboard battery, everything except the motherboard/backplane....couldn't get it started.
So basically it's diagnosed as something on the motherboard........probably a cheap ass capacitor etc
Called up Thecus tech support, they are asking me to send the whole thing and they'll give me a "quote" to repair it....i insisted on getting a price for replacing the problem motherboard...from the "accounts division" as didn't want them to have my data before knowing what the cost would be.
Turns out they want $395 for the motherboard !!!!
For something that is supposed to be reliable, for something that is supposed to hold critical data, to have it fail only 2 months out of warranty and now have them ask me to pay almost 50% of the original cost just for the motherboard is outrageous.
I've recommended Thecus from day 1 because it was a step ahead of the industry 2 years ago. I've blogged about it, talked about it on the newtech-1 list, reccomended it to clients and friends, but these guys are outrageous to expect you to pay 50% of the cost for something 2 years later.
So for anyone considering purchasing a Thecus N7700......you might want to calculate the cost of the item over a shorter than expected unit life time.
BTW for background on my Thecus problems start