Thursday, June 28, 2007

Faktortel Sucks

BTW before I forget (I've been meaning to post this for the past few days).

Faktortel Sucks !!!! is an Australian voip provider that I use for my Sydney number which diverts here to my asterisk server in NY when I'm in the USA or to my mobile when I'm travelling anywhere else in the world.

I've been a good customer of theirs for about 2 years and apart from a few hiccups here and there have been happy with the service.

14 days ago (and counting) I got a call from a business colleague to say that he was trying to call my Sydney number but that it was saying it's out of service.

Thinking it was just a port glitch I rebooted my server - nope was still down. Checked I could make outbound calls - yep no probs.

Got onto Faktortel customer support only to be told yes there was a problem with Sydney occurred 3 days earlier (...and no I didn't get an email or any indication there was an issue) and that they were working on it.

As I write this we are now in day 14!!!!

Faktortel is saying that it's a problem with their upstream carrier and should have been fixed last Friday, last Wednesday and now...tomorrow.

So hopefully web spiders will find this blog post and understand that I think

Faktortel Sucks
Faktortel Sucks
Faktortel Sucks

There - didn't fix the problem but makes me feel a little better



  1. In case anyone is reading this 'post event' I thought I'd write a quick update.

    I'm still with Faktortel and probably will continue to do so.....however a 21 day outage with no refunds no apologies etc is just unacceptable.

    If I had the opportunity to port my number away would i - probably, but with Faktortel breaking the law (and ACMA policies) and not offering number portability for my number this is just not an option.

    Do I think Voip is the future - yes whole heartedly however service providers need to pick up their act.

    Anyway just glad it's over....but still a little unhappy.

    P.S. I love google how if you type in "Faktortel" my name and post are displayed in the first page along with the comment "sucks".

  2. btw thought I'd post yet another update as I noticed this post gets googled quite a bit - here we are over a year later and I'm still with Faktortel.

    apart from one or two hicups still happy with them.

    still pissed that my voip service was down for almost a month with no compensation and not even a single offer etc.

    i guess they know i cant port my number away so why bother....but just thought i'd let you know I'm still using faktortel and as far as Australian iax voip providers go they are certainly stable in that they must be almost the longest running itsp still around by now.

    If you want to know how i use Asterisk for my personal photne service check out

    Faktortel still sucks though :) lol you have to love SEO.