Windows Live Regional Debacle

ARRGGG - trust me reading below is the short version.

There are 4 different locations on your pc and browser (and I think even the live.com login preferences though I could never tell if this made a difference) that determine your ability to download the "form feed" application for the Live.com toolbar.....without which ie7 loses functionality compared to ie6.

Besides it's not like it is a piece of 'geographically sensitive' content in the first place.

It's definitely a love hate relationship with me and Microsoft.


Cheers,
Dean







Hello Dean,
My name is Lene and I am a Subject Matter Expert within the Windows Live Toolbar department.
Your e-mail was escalated to me and I would like to assist you with your issue on getting the Form fill button.
I know how importance this feature is to you.
Please change the Regional and Language Settings to USA. To change the default system language, you may follow these steps:1. Open the Control Panel. 2. Open Regional and Language Options.
This should resolve your issue. Even though you followed the steps below because your language is set to Australia you will be unable to download "form fill" as it is not available outside the USA.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Toolbar.
Sincerely,
Lene


Hello Dean,
Thank you for writing back to Windows Live Toolbar Technical Support. My name is Arlene and I understand that you need assistance in getting the Form fill button. I realize the importance of this matter.
Here are some steps that have proved successful for some of our customers. It is possible that you may have performed some or all of these steps previously, but the key seems to be the order in which they are performed:

1.
Clear the Windows and Internet Explorer Temp files by using the Disk Cleanup Utility. To do this, follow these steps:
a.
Click Start, and then click My Computer.
b.
Right-click the disk on which you want to free space, and then click Properties.
c.
On the General tab, click Disk Cleanup.
d.
After the program has finished determining how much space you can clear, select the check boxes next to the files that you want to remove on the Disk Cleanup tab. Make sure that you select Temporary files and Temporary Internet Files.
e.
Click OK.
f.
Click Yes to continue with this action, and then click OK.
2.
Install the Windows Installer Cleanup Utility to prepare to remove any leftover parts of the toolbar or the add-ins. For more information about the utility, visit the following Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
a.
Visit the following Web site:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
b.
In the File Download box, click Save.
c.
Save the file to the desktop.
d.
Locate the Msicuu.exe file on the desktop, and then double-click the file.
NOTE You may not see the ".exe" part of the file name.
e.
Click Next to start the installation.
f.
After the installation is complete, you can move the installation file to the Recycle Bin.
3.
Run the Windows Installer Cleanup Utility. To do this, follow these steps:
a.
Click Start, point to All Programs, and then click Windows Install Clean Up.
b.
Select the programs that you want to remove, and then click Remove. Select Live Toolbar, MSN Toolbar, and any toolbar add-ins that you can identify.
c.
Click OK, and then click Exit.
4.
Make sure that Windows Installer no longer detects the Toolbar and the Toolbar add-ins.
5.
Remove any traces of these items from the registry. To do this, follow these steps.
IMPORTANT This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, visit the following Web site:
http://support.microsoft.com/kb/256986
WARNING If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
a.
Click Start, click Run, type regedit , and then click OK.
b.
Expand the folders.
c.
Locate the HKEY_CURRENT_USER\Software\Microsoft folder.
d.
In the Microsoft folder, make sure that the MSN Toolbar and MSN Apps folders are not present. If these folders are present, right-click each folder, and then click Delete.
e.
Locate the HKEY_LOCAL_MACHINE \Software\Microsoft folder.
f.
In the Microsoft folder, make sure that the MSN Toolbar and MSN Apps folders are not present. If the folders are present, right-click each folder, and then click Delete.
6.
Install the latest version of the Live Toolbar. To do this, follow these steps:
a.
Start Internet Explorer.
b.
Visit the following Web site:
http://toolbar.live.com/
c.
Click Download.
d.
In the File Download box, click Save.
e.
Save the file to the desktop.
f.
Locate the downloaded file on the desktop, and then double-click the file.
g.
Click Next.
h.
Follow the prompts to install the toolbar. You may want to add or remove certain add-ins.
i.
After the installation is complete, you can move the installation file to the Recycle Bin.
7.
If you want to keep the toolbar, step 6 is the last step. If you do not want to keep the toolbar, remove it. To do this, follow these steps:
a.
Click Start, click Run, type the following command, and then click OK: control appwiz.cpl The Add or Remove Programs dialog box opens.
b.
In the Currently installed programs list, click Windows Live Toolbar, and then click Remove or click Change/Remove.
c.
When you are prompted, click Yes to confirm that you want to remove the program, and then click OK.

We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Toolbar.

Sincerely,
Arlene